Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

You can create an account on checkout page.

Your shipping address can be change once logged into you account. to change shipping address on active orders please email us by email at services@iarchitects.co.za before delivery dispatch.

An tracking number with courier details will be emailed to you to track your delivery. 

No credit card information is kept on file.

If you need to swap an item

Returns and Exchanges

We are confident that you will absolutely love our products. If for any reason you’re not happy with something, you may return items purchased online to our offices for a full refund, replacement or exchange, provided the items are returned in their original packaging and condition within 30 days of purchase. Gift vouchers purchased will not be refunded.

Your refund will be given via an EFT into a cheque/savings account. This will only be paid once the products have been returned in their original condition.

Please contact us with the details of the product and we will happily exchange the the product for the correct one 

If the product was damages during transit by the courier and received damage, we will happily exchange the product for a new one

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